Contact Us
Katsubet support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits, withdrawals and responsible gambling, and can liaise with the authorised organisation that handles disputes if required. If you need a quick favour, send a short message and we’ll usually reply promptly. We operate a dedicated support centre to manage enquiries efficiently and ensure reasonable outcomes for customers.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Email for account, deposits and withdrawals. Typical response within 24 hours. |
| General enquiries | [email protected] - Questions about terms, promotions and site info. Usual reply in 1–2 working days. |
| Affiliate enquiries | [email protected] - Partner sign-ups and commission enquiries. Affiliate manager will respond shortly. |
| Phone | +44 20 7946 4823 - Live line for urgent account or security concerns. |
| Working hours | Mon–Fri, 09:00–18:00 (UK time) |
Contact Us by Email
Email is our preferred contact method for detailed enquiries, account issues or when you need to submit documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant screenshots or reference numbers. Providing full information helps us resolve cases faster and avoids unnecessary delays.
Contact Form
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple requests are often handled the same day; more complex cases, including KYC or payment investigations, may take longer depending on the issue and any third-party processes. We’ll keep you updated and escalate urgent problems to ensure a timely resolution.
Feedback
Your feedback matters. If you have suggestions, ideas or issues with Katsubet, please share them. We read every message and use your comments to improve the site, promotions and customer support. Your input helps shape future features and fixes, so drop us a note and help make the experience better for everyone.